Legal

Refund policy

Digital files cannot be handed back, so this policy is about whether the product did what it said it would.

The window

Ask within 14 days of the purchase. After that we will still read your message, but we are not obliged to refund.

When we refund

• The template is broken as delivered and we cannot fix it.
• It is materially different from what the template page described — missing pages, missing features, a different stack.
• You were charged twice for the same thing.
• You bought a template you already owned.

When we usually do not

• You changed your mind after downloading, and the template is as described. Every template has a live demo and a full description before you pay.
• You lack the skills to use it. The stack is listed on every template page.
• You want a feature the template never claimed to have.

What a refund removes

A full refund ends the licence and removes your download access for what was refunded. Refunding an All-Access Pass removes access to every template it covered.

A partial refund — a goodwill credit, say — changes nothing. Your licence and downloads stay exactly as they were.

How to ask

Use the contact form with your order number from your order history, and say what went wrong. Refunds go back to the card that paid, through Stripe. Your bank usually takes five to ten days to show it.

Chargebacks

Please write to us before opening a chargeback. A chargeback costs us the fee whatever the outcome, and we would rather just refund you.

See also the licence and the terms of service.